Horizon Transport FAQs
Looking for answers about our Tow-Away division? You’re in the right spot. Find all the answers you need about this division right here.
Is this year round business or seasonal?
Can we get two loads together for Tow-Away?
Do I have to log empty miles?
Pick-up truck owner/operators are required by FMCSA logbook rules to log all bobtail miles relative to Horizon Transport dispatches. This includes empty miles inbound to a pick-up, as well as empty miles following deliveries. While Horizon Transport recognizes that a vehicle owner is on his or her own time when not delivering loads, the bobtail log rule must be adhered to as it is imposed by U.S. Federal D.O.T. Authority.
Do I need a cell phone?
Do you have a dress code?
At the request of our customers, drivers at the terminal and at delivery points are required to be dressed and groomed professionally. This means pants or uniform-style shorts and a collared shirt, or blouse. Tank tops, cut-off shorts or any unprofessional apparel are unacceptable. Additionally, Horizon contracts with professionals. As such, all are required to have excellent hygiene. (Time spent driving a vehicle can be heated and thus produce body odor. Manage your hygiene accordingly!) The quality of your delivery services enables Horizon to build a better business.
Do you have a smoking policy for Tow-Away drivers?
No smoking is allowed in any vehicle delivered by Horizon Transport. A violation of this rule will result in discontinuation of a contractor’s services and a cleaning charge if necessary.
Where do I deliver to?
I don't own a pickup truck, can I still apply for the Tow-Away division?
Can I have anything in the bed of my pickup truck?
Do I have to pay a pick up fee?
What should the weight rating of my plate be?
May I receive credit for safety miles at another company?
Is there a minimum activity requirement in the Tow-Away division?
How do I get a load?
All loads can be viewed at any time on our mobile app. You have two options for getting a load. You can 1. call or email your dispatcher on all outbound loads or 2. after 25,000 safety miles, you can self-dispatch from our mobile app on reloads.
Do I need a Class A CDL to haul trailers with my pickup truck?
The required driver license for pulling trailers in our tow-away division is based on the state that you reside in. Please check with your state’s local DMV to validate what class license your state requires. However, about 15% of the trailers we ship do require you to possess a Class A CDL. It will be your responsibility as an independent contractor to make sure you understand the federal combination gross vehicle weight rating requirements before you accept a load from Horizon.
If I have my own RV, is there somewhere I can setup home base while transporting?
Are there any Canadian shipments?
Horizon’s customers ship some vehicles to Canada. A customs processing stop is required to cross the U.S./Canadian border. You will need to carry your passport with you while in Canada. There are also occasions when we do ship tow-away units to Alaska.
Can someone ride with me?
Can I sleep in the Tow-Away unit?
How far is the average trip?
Do I wash the unit?
Do I make a check call in transit?
Each tow-away driver is required, by customers’ request, to submit a daily check call before noon (Indiana time), each business day, while under load. This is easily done on our mobile app.
What are the rules for delivery?
500 miles per day is considered reasonable progress. Safety and legality are of upmost importance. Daily range can vary with weather and traffic conditions. As a company that prides itself on good service, we expect timely deliveries unless legitimate delays are encountered.
What happens if my tow-away unit breaks down?
Horizon has a contact for breakdown services 24/7 to ensure that the contractor is properly serviced. The tow-away contractor is compensated for their breakdown-related down-time.
What if my truck has a 6' bed?
Can my truck be 4-wheel drive?
Can my truck have a gas engine?
Diesel trucks are strongly recommended; however, gas trucks will be accepted.